Solution & user support

We understand a new web solution will need updates, you might need support as will the solution itself. We provide a full support service with flexible terms.

Before you start worrying that we’re about to start talking about SLAs and response times, don’t panic – we’re not (although we’re happy to if you want). We try to make it as easy and cost-effective as possible for our clients to support their web sites.

This is why we gather all the different types of support a web site might need (user support, solution support, server support, technical maintenance and minor content updates) together.  When we say 'support' we mean all of these things – it’s simple, clear and means there’s no confusion or unnecessary administration.

Peace of mind from our flexible support service…

  • All-inclusive service
  • User support and application support
  • Normal working hours cover as standard
  • Support tailored to your needs
  • Selected design and code changes included
  • Optional out-of-hours support
  • Commercial terms to suit you
  • Content updates
  • Friendly and responsive service