We know that issues don’t just crop up during working hours, which is why we can always be here to support you no matter what time it is or where you are in the world. Our Support Team is made up of skilled designers, developers and systems experts to ensure we quickly find the right solution.
We can work with you to build you a bespoke set of SLA’s based on your needs and budget or simply provide you with support during UK office hours, if that is sufficient for you.
We draft tailored support agreements that can include any of the following:
- Direct contact with our experts
- Up to 24/7/365 support
- Hosting environment and application support
- Out-of-hours support for your colleagues located outside the UK
- Skilled team with first-hand knowledge of your solution
- Bespoke SLA’s tailored to your specific business needs
- Specialist Kentico CMS & EMS support team
- Coordination with hosting and 3rd party suppliers to resolve issues
- Proactive monitoring and alerting of application availability
- Additional server back-ups
- Site adoption from your original developer, if required
- Fast response service for updates to your website
- Image and content curation service
As a proactive team, it’s not just about reacting to a crisis, but ensuring that your website stays in top condition. As well as updates and the day-to-day maintenance of the site we deal with those ad-hoc projects that keep your site up to date, we also offer one-to-one training that will take your digital marketing to the next level. If you need us, we can be part of your team, delivering what you need, when you need it.
Even if your site wasn’t built by us, or isn’t hosted by us, we often adopt and then improve sites built by other suppliers who can’t offer the quality of service you need when you need it most.